Returns & Refunds Policy

Important Notice About Refunds and Chargebacks

Shopping with us should feel exciting, easy and worry-free — and we’re always here to help if something isn’t quite right.

If you’re thinking about a refund, please reach out to our Customer Care team first, before starting a chargeback with your bank or payment provider. We genuinely want the chance to fix things for you directly.

Filing a chargeback automatically triggers a formal investigation, which can slow everything down - sometimes by several weeks. In most cases, we can review your request and sort it out much faster (and with far less hassle!) if you speak to us first.

Chargebacks should be a last resort, not the first step.

Our promise is simple: we want you to feel heard, supported and confident when you shop with us, and we’re committed to resolving matters fairly, kindly and promptly.

📞 Need help?
Contact us at [+92-302-8614034]

Easy Online Returns

To make life simpler, we offer dedicated online return portals so you can manage returns in just a few clicks:

From these pages you can:

  • Enter your order number and email address.

  • Select the item(s) you’d like to return.

  • Submit your request and follow the on-screen instructions.

  • Receive a confirmation email with step-by-step return and shipping guidelines once your request is approved.

Returns

We really hope you love the item you’ve purchased. If it’s not quite what you hoped for, that’s okay — you may return it within 14 days of the delivery date.

Because we work with many amazing vendors and designers, each may have their own exchange and refund policy, which you’ll find listed on each product page.

Return Conditions

To return an item, you must meet all of the conditions below:

  • Items must be new, unused, unwashed and with all garment tags attached.

  • Loose or broken tags will not be accepted for a refund.

  • Items must be in the original pouch and packaging provided.

  • Items that appear worn or used will not be refunded and will be returned to you.

  • The original invoice will be emailed to you.

  • Without this invoice, we won’t be able to accept the item for return.

  • Made-to-order, customised and bespoke clothing, as well as accessories, do not qualify for returns or cancellations.

  • For hygiene reasons, pierced jewellery is non-refundable.

Restocking Fees

  • If you return an item for any reason other than it being defective, a 10% restocking fee will be deducted from the refunded article price.

U.S. Returns (Postal Address)

If you’re returning from the USA and sending items back manually rather than only via the portal, please use the following address:

Studio By TCS
Suite 48140
3260 Gorham Ave
St Louis Park, MN 55426
USA

Store credit for returned items will be issued once the product(s) have been safely received at the above address.

UK & International Returns – Key Points

For UK and other eligible countries, once your return is approved via the returns portal:

  • You’ll receive an email confirmation with full shipping instructions.

  • You’ll be asked to send your parcel to the UK address provided in that email, using the original packaging where possible.

  • In many cases, a store credit voucher will be issued once your return is received and inspected, in line with the designer/vendor’s policy.

Please note:

  • Original shipping charges are non-refundable.

  • Unless the item is incorrect or damaged, the cost of return shipping may be borne by you or deducted from your refund/store credit, as outlined in your return instructions.

How to Start a Return

If the Return Conditions are met, you can either:

Option 1: Use our online return portals (recommended)

Option 2: Contact us by email

  1. Email us at care@studiobytcs.com.

  2. Include:

    • Your order number

    • The product name

    • The reason for the return

  3. Clearly write “Returns” in the subject line.

Once you hear back from us:

  • Dispatch the order in the original packaging with a printout of the invoice to the address specified in our email (UK or USA, depending on your location and instructions).

  • Email us the tracking details once dispatched.

  • The returned item must reach us within 14 days of the delivery date.

  • Any return shipping charges will be borne by the customer, unless otherwise stated.

Refunds

  • We will issue a refund or store credit (as applicable) for all successfully returned items within 7 business days of receiving them.

  • Your refund will be credited to the original credit or debit card, or a store credit voucher will be emailed to you, depending on the product and policy.

  • Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged or incorrect on arrival.

  • It may take up to 15 business days for the refund to appear in your account, depending on your bank or card provider.

To avoid disappointment, please check whether an item is refundable, exchangeable or non-refundable on the product page before placing your order - and if you’re ever unsure, our team is just a message away and genuinely happy to guide you.