We hope you love the item you have purchased. If you are not perfectly satisfied, you may return it within 14 days of the delivery date.
However different vendors/designers have their own exchange and refund policy which is listed under each item.
To return an item, you must meet all the Return Conditions below:
- Items should be returned new, unused, unwashed and with all garment tags attached to them. Loose tags or broken tags will not be accepted for a refund. It must also be in the original pouch and packing provided. Items that appear worn or used will not be refunded and returned to the customer.
- The original invoice will be emailed to you. Without that, the item will not be accepted for returns.
- Made-to-order and bespoke items of clothing, as well as accessories, do not qualify for returns or cancellations.
- Please note that due to hygiene pierced jewellery is non-refundable.
- Restocking Fees: Customer is liable to pay 10% Restocking fees from the refunded article price if the reason is other than defective.
If the Return Conditions are met, you should email us at firstname.lastname@example.org with the order number, the relevant product name and the reason for the return, clearly stating “Returns” in the subject line. Once you hear back from us, you should dispatch the order in the original packaging and with a printout of the invoice to a UK address as specified in our email. Kindly email us the tracking details once dispatched. Please note that the returned item should be received by us within 14 days of the delivery date. Any charges incurred in returning an item will be borne by the customer.
We will issue a full refund for all successfully returned items within 15 business days of receiving them. Your refund will be credited to the original credit or debit card used to place the order. Shipping costs and taxes/duties (if any) will not be refunded unless your items were damaged at the time of receipt. Please note that it can take up to 15 business days for the refund to appear in your account.
To avoid disappointment, please check whether an item is refundable or non-refundable before ordering.